Returns & Exchanges

At myGemma, we want you to love your luxury purchase, which is why we offer a 14-day return period for a full refund or exchange on all eligible items. All returned products must be in their original, unworn condition with all security tags and packaging intact.

1

Initiate Your Return

Log into your account or use our returns portal within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Carefully place the item in its original box along with all certificates, manuals, and protective packaging to ensure it is not damaged during transit.

3

Ship the Package

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; your shipment is fully insured for your peace of mind.

4

Inspection and Refund

Once our team of experts verifies the item's condition and authenticity, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing